Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Check out our Refund/Return Policy for more details.
Are any purchases final sale?
Our products are generally final sale due to the curated, handmade, and often personalized nature of our items. We do not accept returns for change of mind or personal preference. If your order arrives damaged, defective, or incorrect, please contact us and we'll work with you to resolve the issue. See our refund/return policy for more information.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Some orders within Canada may not receive tracking if tracking is not selected at checkout for lettermail. See our shipping policy for more information.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. See our shipping policy for more information.